Terms & Conditions

Last updated: 1 January 2026

1. Definitions

2. Eligibility

To hire a vehicle from us, you must:

• Be at least 25 years of age
• Hold a full, unrestricted Australian driver's licence (or a valid international licence accompanied by an International Driving Permit)
• Present a valid credit card in your name for the security bond
• Not be under the influence of alcohol, drugs or any substance that impairs driving ability

3. Booking & Payment

All bookings require a 50% non-refundable deposit at the time of confirmation. The remaining balance is due 48 hours prior to the hire commencement date. We accept Visa, Mastercard, American Express and bank transfer.

4. Security Bond

A security bond of between $5,000 and $15,000 (depending on the vehicle) will be pre-authorised on your credit card at the time of collection. This bond is released within 7-10 business days of the vehicle being returned in satisfactory condition.

5. Cancellation Policy

• More than 14 days before hire: deposit refunded less a $250 administration fee
• 7-14 days before hire: 50% of total hire cost forfeited
• Less than 7 days before hire: 100% of total hire cost forfeited

Cancellations due to extreme weather events or government-imposed restrictions will be assessed on a case-by-case basis.

6. Vehicle Use

You agree to:

• Operate the vehicle in accordance with all Australian road laws and regulations
• Not permit any unlicensed or unauthorised person to drive the vehicle
• Not use the vehicle for racing, track days, towing or any illegal purpose
• Not smoke in the vehicle (a cleaning fee of $500 applies)
• Return the vehicle with the same fuel level as at collection
• Not take the vehicle outside metropolitan Melbourne without prior written consent

7. Insurance & Liability

All vehicles are covered by comprehensive motor vehicle insurance. An excess applies per incident, ranging from $5,000 to $20,000 depending on the vehicle. You are liable for the excess amount in the event of any damage, theft or accident during your hire period, regardless of fault.

Damage caused by driver negligence, breach of these terms, or use not covered by the insurance policy will be your full responsibility.

8. Kilometre Limits

Standard daily hires include 150km. Additional kilometres are charged at $3.50/km. Multi-day and unlimited kilometre packages are available upon request.

9. Late Returns

Vehicles must be returned by the agreed time. Late returns are charged at $200 per hour or part thereof, up to a maximum of one additional day's hire rate.

10. Damage & Fines

You are responsible for all traffic infringements, tolls and parking fines incurred during the hire period. An administration fee of $55 applies per infringement notice processed.

11. Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law, our total liability to you for any claim arising from or in connection with these terms shall not exceed the total hire fees paid by you.

12. Governing Law

These terms are governed by the laws of the State of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria.

13. Changes to These Terms

We reserve the right to amend these terms at any time. The version in effect at the time of your booking will apply to your hire.

14. Contact

For questions regarding these terms, contact us at info@luxurycarhiremelbourne.com.au or call 0423 300 901.