0423 300 901
Luxury supercar

Privacy Policy

Your privacy is important to us. This policy explains how we handle your personal information.

Last updated: 1 January 2026

1. About This Policy

Melbourne Luxury Car Hire Pty Ltd (ABN 12 345 678 901) ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy describes how we collect, hold, use and disclose your personal information.

2. Information We Collect

We may collect the following types of personal information:

  • Name, date of birth, address and contact details (phone, email)
  • Driver's licence details and identification documents
  • Credit card and payment information
  • Vehicle hire history and preferences
  • Website usage data (IP address, browser type, pages visited)
  • Information provided through enquiry forms, phone calls or emails

3. How We Collect Information

We collect personal information directly from you when you:

  • Make a booking or enquiry via our website, phone or email
  • Complete a hire agreement
  • Subscribe to our marketing communications
  • Interact with our website (via cookies and analytics tools)

4. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and managing vehicle hire bookings
  • Verifying your identity and driver's licence
  • Processing payments and security bonds
  • Communicating with you about your booking or enquiry
  • Sending marketing communications (with your consent)
  • Improving our website and services
  • Complying with legal obligations

5. Disclosure of Information

We may disclose your personal information to:

  • Our insurance provider(s) in the event of an incident or claim
  • Payment processors for transaction processing
  • Government authorities where required by law (e.g., traffic infringement processing)
  • Third-party service providers who assist in operating our business (e.g., IT, accounting)

We do not sell or rent your personal information to third parties for marketing purposes.

6. Cookies & Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to collect non-identifiable usage data. You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Personal information is stored on secure servers and access is restricted to authorised personnel only.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Hire records are retained for a minimum of 7 years in accordance with Australian tax and business record-keeping requirements.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Opt out of marketing communications at any time
  • Lodge a complaint if you believe your privacy has been breached

10. Marketing Communications

If you have opted in to receive marketing communications, you may unsubscribe at any time by clicking the "unsubscribe" link in any email, or by contacting us directly.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us using the details below. We will investigate your complaint and respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact

For privacy-related enquiries, contact our Privacy Officer:

Melbourne Luxury Car Hire Pty Ltd
Email: privacy@luxurycarhiremelbourne.com.au
Phone: 0423 300 901